Difference between "Ready" and "Received" in the bots message report

Admins can see the status of each bot message which may either have the status ready or received

When the message shows ready, it means the message is ready to be sent out to the user. 

If the message shows received, it means the message was successfully sent to the user.

Another status that may show is "expired" which means the message wasn't successfully sent out within the 4-hour window.

If you are having issues with the bots messages, reach out to our support team.
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