How to have access to

Would it require our users to have a license in our PSA or Ticketing system?

MSPbots is free. Anyone who has an office 365 account in your company's domain would be able to access it.
Just go to:
  • Click Sign in with Office 365 if you've already had an existing account
  • Click Sign-up with Office 365 if you would want to register and start using

Once you have completed the wizard and API connection from the Get Started, MSPbots will automatically match your Connectwise Manage and/or Autotask users with Office 365 users by email address.
From there, you have 3 different levels of user control.
  1. You can disable the user in User management ( if they do not need to have access or use MSPbots.
  2. You can turn off the user message switch in the user management, that prevents the user from getting any messages, but still can use other features in MSPbots.
  3. Add filter to specific bots so users will not get messages for certain bots but still get messages for other bots.