Not receiving alerts

The bot has stopped sending alert messages

If the bot has stopped sending alert messages, kindly verify that the following settings are properly configured

Bot Tab

• The Alert function is enabled for the type of bot you need to trigger an alert
• Main Bot Switch is disabled

Integrations Tab

• For ConnectWise Manage
  
  • Check if your PSA API Status color is in "green"
    • Click Synchronise to push settings
    • To edit the PSA key, click "Config" and provide the value for
      • ConnectWise URL:
      • ConnectWise Company ID:
      • CW API PublicKey:
      • CW API PrivateKey:
      • Click Synchronise to push settings
  • If it's in Amber or Yellow, click the "permission"
    • Verify which permissions are allowed and which are restricted
      • Success: Allowed to be read by MSPbots
      • Error: Restricted to be read by MSPBots
    • If the permissions are in "error" status, review your CW permissions and re-sync your settings in both CW and https://app.mspbots.ai/Integrations
• For Autotask
  • Check if your PSA API Status color is in "green"
    
    • Click Synchronise to push settings
    • To edit the PSA key, click "Config" and provide the value for
      • Username (Key)
      • Password (Secret)
      • Click Synchronise to push settings
    • If it's in Amber or Yellow,
      • Verify which permissions are allowed and which are restricted from your Autotask access
      • If the permissions are in "error" status, review your AT permissions and re-sync your settings in both AT and https://app.mspbots.ai/Integrations
• Teams
  
  • Check if  Status color is in "green"
    • If it's in Amber or Yellow. Click "Config" and select "Sync Authorization"
    • Wait for the Bot messages to push thru, it might take 3 to 5 mins