Tech Stats Reviewer

QA check results

This bot is available for ConnectWise Manage PSA Integration

Sends users their QA check results before their shift ends and when they go on break. This includes the users:

  • Total work hours
  • Utilization rate
  • Overlapping time entries
  • In-progress tickets, and pending tasks before the end of each workday

Admins can modify the time of when the reminded will be sent to the user [x] minutes before the end of their shift

 

Tech Stats Reviewer bot is our technicians' buddy that helps keep them on track of their stats throughout the day. And provides them with the next best action to complete any pending tasks. 

Screen Shot 2020-11-02 at 8.54.02 PM

 

To ensure the bot works correctly: