QA check results
This bot is available for ConnectWise Manage PSA Integration
Sends users their QA check results before their shift ends and when they go on break. This includes the users:
- Total work hours
- Utilization rate
- Overlapping time entries
- In-progress tickets, and pending tasks before the end of each workday
Admins can modify the time of when the reminded will be sent to the user [x] minutes before the end of their shift
Tech Stats Reviewer bot is our technicians' buddy that helps keep them on track of their stats throughout the day. And provides them with the next best action to complete any pending tasks.
To ensure the bot works correctly:
- Add/ Update the 'Work Schedule' for your techs in the Attendance Board
- Conduct the 15-minute training for your techs to clock IN/Out/Break/Lunch from the Attendance Board or by typing the commands in MSPbots chat in Teams.