HELP CENTER
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Frequently Asked Questions (FAQs)
Using MSPbots
MSPbots
Functions
Account Administration
Get Started
Settings
Integration
Knowledge Base
Bots
i. Attendance Bots
ii. Ticket Bots
iii. Time Entry Bots
Reports: ConnectWise Manage
Reports: Autotask
How-Tos and Troubleshooting
Bots
Settings
Attendance
Integrations
New Signup Guide
Frequently Asked Questions (FAQs)
General
Data and Security
Bots
Data Connectors
Next Ticket
Attendance
Settings
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HELP CENTER
Frequently Asked Questions (FAQs)
Using MSPbots
MSPbots
Functions
Account Administration
Get Started
Settings
Integration
Knowledge Base
Bots
i. Attendance Bots
ii. Ticket Bots
iii. Time Entry Bots
Reports: ConnectWise Manage
Reports: Autotask
How-Tos and Troubleshooting
Bots
Settings
Attendance
Integrations
New Signup Guide
Frequently Asked Questions (FAQs)
General
Data and Security
Bots
Data Connectors
Next Ticket
Attendance
Settings
Frequently Asked Questions (FAQs)
Common questions and answers are presented here in our FAQs
Seamless.ai Special MSP group purchase deal FAQ
General
How is MSPbots different from ConnectWise Workflow?
What's the MSPbots.ai datacenter address?
How to have access to MSPbots.ai
Submit a ticket
Communication Platform
Multiple Office 365
New feature request
Forum Community guidelines
What reports are available?
What are the languages available in the new version?
Do you have plans of integrating Sling?
Missing users
See more
Data and Security
What kind of data security do you have in place?
What kind of data does MSPbots collect?
Why do we need to sign-up using Office365 credentials?
What happens to our data if we want to discontinue the service?
Bots
Supervisors and Managers are not getting any notifications from Bots
Add more items in parameter
Can I disable bot messages from being sent to a certain group of users?
Can the bots' messages be modified?
Difference between "Ready" and "Received" in the bots message report
Difference between the Trigger and Alert functions
Can I disable bot messages from being sent to a certain group of users?
How do I know who won last month's challenge?
Bot Message Status
See more
Data Connectors
Missing PSA
What do the Quickbooks and Autotask integrations do?
Will I be able to edit my TSheets time entries in MSPbots?
Will I be able to edit my ConnectWise time entries in MSPbots?
Will I be able to edit reports or data In Quickbooks using the MSPbots app?
What does the Time Doctor integration do?
See more
Next Ticket
What if I get a ticket that I can't find in ConnectWise?
The description doesn't match the other ticket details
I got a ticket that's already completed
Can the ticket be assigned to a different user when the resolution requires a different level of skillset?
Who gets notified when a ticket is rejected?
Is it possible to add a scaling negative weight to WOC tickets?
Do users get notified when they reject a ticket?
Does NextTicket recognize ticket owners?
Can users review their rejected tickets?
When you click the ticket link, how does it connect to ConnectWise?
How do the point system rules apply?
If I request for a custom rule in Next Ticket, how long do I wait before it goes live in the app?
How often does the NextTicket usage and rejected ticket reports get updated?
Where does the bot pull the MRR data from?
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Attendance
A ticket is no longer in my name, why is it still appearing under my Attendance Board box?
What are the N/A's in our Attendance Board?
How can we split-up the Attendance Board by Team view?
Does your Attendance bot automatically log out the user if they're unable to do so?
Settings
Importance of AAD Sync Authorization
I can't see one of my members on the users list
