How to set up managers for employees in MSPbots

Manager information is very important. It is used to send the escalation information when an employee keeps triggering certain bots.

Manager information is very important.

It is used to send the escalation information when an employee kept triggering certain bots.

  • You can check if the user's manager info is setup in MSPbots or not by visiting:https://app.mspbots.ai/UserManagement
  • The "manager" information is synced from AD or AAD, depends on your AD setup.

How to set up user's Manager info

If you are using AAD, you can go to the user's setting in the Azure portal to change it: 

https://portal.azure.com/#blade/Microsoft_AAD_IAM/UsersManagementMenuBlade/MsGraphUsers

 

If you sync your local windows AD to Azure AD, please change the manager info in the Active Directory setting for the user, then sync it to AAD.

Setting the manager attribute for users in Active Directory - Dovestones  Software

MSPbots will sync your AD change in 5 minutes.