Idle Time Verifier

Alerts the user if they have been idle for more than [x] minutes

 

This bot is available for ConnectWise Manage and Autotask PSA Integrations

The bot will check users' status, and if it detects being Idle for more than [x] minutes, it will send an alert to the technician. Sending this reminder will :

  • Reduce the amount of idle time and turn them into productivity
  • Form the habit of properly tagging tickets to be "In-Progress" once they start working


Alert and Escalation messages

  • Notification sent to the user

Screen Shot 2020-11-02 at 8.53.17 PM

  • Message sent to the Team Manager

Screen Shot 2020-11-02 at 8.53.03 PM

  • Message sent to the Operations' Manager

Screen Shot 2020-11-02 at 8.53.35 PM