Alerts the user if they have been idle for more than [x] minutes
This bot is available for ConnectWise Manage and Autotask PSA Integrations
The bot will check users' status, and if it detects being Idle for more than [x] minutes, it will send an alert to the technician. Sending this reminder will :
- Reduce the amount of idle time and turn them into productivity
- Form the habit of properly tagging tickets to be "In-Progress" once they start working
Alert and Escalation messages
- Notification sent to the user
- Message sent to the Team Manager
- Message sent to the Operations' Manager
