Importance of AAD Sync Authorization

Sync users’ managers, position, and avatar pictures, as well as future users’ data changes from AAD.

MSPbots would read the data in your AAD and store it in Datasets. It then converts datasets into reports which you can use to review your teams' productivity in Attendance and Reports

 

The Trigger Bot can help managers review each of their technicians' daily tasks.

This includes:

  • Proper tagging Tickets statuses
  • Adding correct Time Entry logs
  • Updating Attendance Statuses from "Late in clocking IN or OUT", Over Lunch and Breaks, and Idle Time
  • Reviews each ticket and sends a QA summary to the technicians

IF a technician continuously triggers the same bot or require the Manager to step in to help the employee. It will trigger an Escalation flow, this sends a message to the manager with the summary of why it is escalation a message to them. Escalation will also send a message to the Manager's reporting manager if needed.

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The bot will get the users' data from their Azure Active Directory. It is important to always:

The Bots communicate to the users via Microsoft Teams. Adding MSPbots to Teams Global policy to get App installed automatically for your current and future AAD users. 


The Attendance Board will display users' information, avatar, and sort teams to show only employees whom they are reporting to. This way, managers can have visibility of their teams' status, productivity, and utilization even when they are working remotely

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