Asks the user to add details to the time entry if long hours were logged but only a few words were written
This bot is available for ConnectWise Manage PSA Integration
This bot sends a reminder to the assignee to properly document the ticket by adding more details, especially if it was logged with long hours. This ensures a proper paper trail and helps the next assignee to stay informed regarding the next step.
This develops the habit of good documentation with our technicians, which builds consistency regardless if we are sending out a different technician on the time the issue persists.