Missing users

How to find users that are not in MSPbots attendance and User management

Make sure that the user is not disabled, to verify this:

  • Go to the Attendance tab or  User Management
    • Locate user from the window
      • If you clicked the Attendance tab, go to the User option to view teams list
    • Click the checkbox next to 'Show disabled users'
    • Locate the user then click Edit action 
      • Select the 'Enable' if the status is set to disable and click Confirm
  • If the account is still not visible after enabling the profile or is not in the list
    • Click the Type Sync User button and wait for the page to refresh

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If you still cannot see the profile of the user(s), please report this by submitting an incident report via support@mspbots.ai or thru our chatbot

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