Modify Trigger Alert Bot notification

Admin can modify the conditions, messages, escalation process, and gamification of each bot

From the Bot tab

• Locate the bot you would want to modify
• Under Customize column, click the Edit option
• A pop-up window would appear
  • Send message switch: Allows you to turn on and off message alert function
  • Parameters: Gives admin flexibility on setting the condition on how the bot will trigger an alert sent to the user
  • Messages: What the bot will send to the user
  • Send Escalation message to user switch: Allows you to turn on and off the escalation function
• Make the necessary changes from the window
• When modifying messages, do not change anything within the  "{  }"  as it will break the code
  • To revert back to default, click the Load Default below the message field