Admin can modify the conditions, messages, escalation process, and gamification of each bot
From the Bot tab
- Locate the bot you would want to modify
- Under Customize column, click the Edit option
- A pop-up window would appear
- Send message switch: Allows you to turn on and off message alert function
- Parameters: Gives admin flexibility on setting the condition on how the bot will trigger an alert sent to the user
- Messages: What the bot will send to the user
- Send Escalation message to user switch: Allows you to turn on and off the escalation function
- Make the necessary changes from the window
- When modifying messages, do not change anything within the "{ }" as it will break the code
- To revert back to default, click the Load Default below the message field
Bot switch functions:
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Enable - Activates preview message capability in the reports tab
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Alert - Enabling Alert function will allow the bot to send messages to the user when action meets the condition set by admin
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Escalate - MSPbots can escalate a user's continuous triggering of a bot to the Team manager and even the Operation manager
- Disable All Bots' Messages - This will disable all bots