New feature request

Users can recommend features and integration thru https://app.mspbots.ai/NewFeatureRequest

Users can request for a new Bot, Feature, and integration in our MSPbots.ai forum. the community can also help by voting for the new feature requests. MSPbots.ai will then prioritize the top 3 voted new feature requests.

To recommend a new feature request, please provide the following information:

  • Type of request
    • General feature
    • New Bots
    • New Reports
  • Integration/function this request is related to

    (e.g., Quickbooks, ConnectWise, Autotask, Tsheets…)


    • For General Feature

      • Summary of the request
      • Description of the feature
      • Business need

    • For New Bots

      • Summary of the request
      • Use case
        • What problem does this bot resolve?
        • When should this bot be triggered?
        • Where do you want the message to be sent? (e.g., Teams - Specific user or groups)
      • Parts of the message to be sent if triggered
        • What the message is
        • What should the message recipient do (corrective action)
        • Why should they do it?
      • Name of the Bot
      • Description of the Bot

    • New Reports

      • Summary of the request
      • Business need
      • Do you have reports that exist in other software already?
        • If yes, how to obtain access to the report?
 

Example New feature request

 

Type of request: New Bot

Integration/function this request is related to: ConnectWise Manage

  • Summary of the request: Review Ticket Time Entry
  • Use case
    • What problem does this bot resolve?: Audits ticket if techs have added TimeEntry
    • When should this bot be triggered? Failure to add TimeEntry before saving the ticket
    • Where do you want the message to be sent? To the ticket owner
  • Parts of the message to be sent if triggered
    • What the message is: Dear <firstname>, you forgot to add the Next Steps in your time entry.
    • What should the message recipient do: Please add the Next Steps in your time entry as soon as possible
    • Why should they do it: Writing the Next Steps will help the next tech to resolve the ticket faster.
  • Name of the Bot: QA Reviewer Bot
  • Description of the Bot: Reviews all Time Entry