Ticket Long "In Progress" Verifier

Remind user to take action or to seek help if the ticket is stuck in "In Progress" status for a certain period of time

 

This bot is available for ConnectWise Manage and Autotask PSA Integrations

Description

The bot will send an alert to the technician to take further action on the ticket or to seek help if needed. Or to update the ticket to the correct status if the technicians have completed the task. 

Condition

The bot will review a ticket under a [x] status and is beyond the allowed threshold

Admins would need to define the  

  • Ticket Status
  • Minute parameter is when the bot will be triggered

AlertScreen Shot 2020-10-30 at 12.40.55 AM