How-Tos and Troubleshooting
Frequently Asked Questions (FAQs)
Scheduled Ticket Acknowledgement Alert
Schedule acknowledged reminder
This bot is available for ConnectWise Manage PSA Integration
Sometimes, technicians fail to acknowledge a scheduled ticket that was assigned to them. This bot reminds the technicians that there is a scheduled ticket assigned to them that requires an acknowledgment.
Admins can modify when the bot will send a reminder to the user if not acknowledged in [x] minutes