Ticket Resolution Prompter

Reminds user to add the resolution to a completed ticket

 

This bot is available for ConnectWise Manage PSA Integrations

Description

If a ticket is marked as Completed but is missing a resolution, a bot will trigger a reminder to the user, asking them to revisit the ticket and add resolution notes. This proper documentation habit leads to the consistency of delivering great service regardless of which technician we are sending out for our clients.

Condition

The bot will review Tickets that ticket status contains "Complete" and will trigger an alert if

  • Tickets do not contain notes and resolution data

Alert