Reminds user to add the resolution to a completed ticket
This bot is available for ConnectWise Manage PSA Integrations
Description
If a ticket is marked as Completed but is missing a resolution, a bot will trigger a reminder to the user, asking them to revisit the ticket and add resolution notes. This proper documentation habit leads to the consistency of delivering great service regardless of which technician we are sending out for our clients.
Condition
The bot will review Tickets that ticket status contains "Complete" and will trigger an alert if
- Tickets do not contain notes and resolution data
Alert
