These bots aim to help techs deal with tickets in an efficient manner by sending reminders on tasks, completion of data, time spent on a ticket, and many more. These help our techs deliver great service and results.
Here's an example on how it works:
(Ticket Resolution Prompter)
This bot sends a reminder to the user to update the ticket if the Next Step is left blank.
The technician has the option to enter "No Next Step" if there is no further action needed.
Here are the Ticket bots we have available:
|Next Ticket reject||Send a notification email when a user rejects a ticket in the NextTicket screen|
|Next Ticket Utilization Reminder||Inform user that his/her current Next Ticket usage does not meet the company's required rate|
|Onsite Schedule Prompter||Remind user about an upcoming scheduled Onsite task|
|Scheduled Tickets Not Acknowledged||
Checks if they've acknowledged their tickets for the day. If they haven't, it reminds them to review their calendars
|Ticket Closure QA||QA check when a ticket is closed|
|Ticket Long "In Progress" Verifier||Remind user to take action or ask for help if the ticket is In Progress longer than a certain period of time|
|Ticket Resolution Prompter||Remind user to add the resolution to a completed ticket if it's left blank|