How-Tos and Troubleshooting
Frequently Asked Questions (FAQs)
When you click the ticket link, how does it connect to ConnectWise?
For now, it will load the ticket via web-based. But we are researching how to make it load through the client version. We added a "copy" button beside the ticket number, and this button will count towards the technicians' Next Ticket utilization rate.
MSPbots only gathers read-only data from ConnectWise. These data are used to trigger the bots' actions and generate the reports.