When you click the ticket link, how does it connect to ConnectWise?

For now, it will load the ticket via web-based. But we are researching how to make it load through the client version. We added a "copy" button beside the ticket number, and this button will count towards the technicians' Next Ticket utilization rate.

Note:

MSPbots only gathers read-only data from ConnectWise. These data are used to trigger the bots' actions and generate the reports.

 

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