Ticket Open Task Prompter

Reminder to complete a task in a ticket

This bot is available for ConnectWise Manage PSA Integrations

Description

The bot is designed to send a reminder to a user to complete Tasks if a ticket is in a specific status.

Condition

The bot will review Tickets that have an open task and are defined as ticket type and status, then the bots will trigger an alert
  • Ticket Type:
  • Ticket Status: 

Admins have the flexibility to choose the ticket type and status that the bot will review

  • To select multiple types or statuses, place a comma [,] in between the criteria
    • Example: Completed by Technician,To Be Closed

Alert message

Screen Shot 2020-11-09 at 7.40.37 PM